Returns.

All sales are final. PLANTFORM does not accept returns or exchanges for change of mind, regardless of whether the item is unused or remains in its original packaging. Exchanges are not offered under any circumstances. Stress, injury, or decline in a plant's health is not considered a product defect and is not covered by this policy.

Should an item arrive damaged, defective, or otherwise inconsistent with the order placed, please contact us within forty-eight hours of delivery at orders@plantformstudios.com, providing the order number and photographs of the issue. PLANTFORM will send a replacement or issue a full refund, as appropriate. After forty-eight hours from receipt of the product, the sale is final and the product is no longer eligible for return.

Where a Customer requests a refund for any Product, the Customer shall return that Product to PLANTFORM in accordance with PLANTFORM's instructions, and PLANTFORM may withhold the refund until the Product has been received and inspected. PLANTFORM recommends that the Customer return the Product by certified mail, or by another method that provides tracking and proof of delivery. The Customer is responsible for all charges for return shipping, including where the return is valid. A Product that is not returned is not eligible for a refund under any circumstances.

Once a return has been received and inspected, refunds are processed within 10 business days to the original payment method, though the receiving bank or card provider may require additional time to reflect this.

This no-returns policy does not limit any refund, repair, or replacement to which a customer may be entitled under law, including applicable state consumer-protection statutes covering goods that are defective or not as described.